Return & Refund Policy
Our Commitment to Your Satisfaction
At Cotevich, we're dedicated to providing products that meet your grooming needs. We trust in the quality of our offerings and suggest that you use them for at least 14 days before considering a return. If you aren't satisfied after 14 days and within our 60-day money-back guarantee, reach out to us at contact@cotevich.com.
Cancellation Policy
If you need to make changes or cancel an order, please do so within 24 hours of placing it. After this period, we may not be able to accommodate your request as the order will have entered processing. Cancellations made within 24 hours will be refunded within 7 business days.
60-Day Money Back Guarantee
We believe in the effectiveness of our products, and we encourage you to try them for at least 14 days to experience their full benefits. If you're still not satisfied and wish to return your items, you can do so after 14 days and within the 60-day money-back guarantee period. Please note that shipping fees (if applicable) are non-refundable.
To initiate a return, contact our support team by filling out the form on our Contact Us page or emailing us directly at contact@cotevich.com. Provide your Order Number or the Name and Email Address used to place the order to expedite your return.
Damaged Items
We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging during shipping, such as dented boxes with a product in good condition, is not considered damage.
If your item arrives damaged, notify us within 72 hours of delivery. Email us at contact@cotevich.com with a clear photo of the damage. We will determine if you're eligible for a replacement at no cost. We do not refund, replace, or accept returns for items damaged through normal use, wear and tear, or misuse.
Shipping and Delivery
While we strive for timely delivery, we cannot be held responsible for delays outside our control, such as those caused by the courier, customs, or other shipping issues. If you encounter problems with delivery, contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.
Incorrect Shipping Address
Ensure the correct shipping address is used at checkout. If incorrect, notify us within 24 hours of placing your order. Failure to do so means you will not be entitled to a resend or refund.
Policy Changes
We reserve the right to modify this Return & Refund Policy at any time. It is the customer's responsibility to review the most recent version before purchasing and using our products. By purchasing and continuing to use Cotevich products, customers indicate their acceptance of this Return & Refund Policy.