Shipping Information
Shipping Information for Cotevich
At Cotevich, we are proud to offer our customers FREE shipping on all orders!
Order Processing Times
Please allow 1-3 business days for us to process and dispatch your order after it is placed. An order is considered dispatched when it is handed off to our shipping carrier and is in transit to your address. During peak times and holidays, our processing times may extend up to 7 business days.
Estimated Shipping Times
The estimated delivery time of your package depends on various factors, the most important being your location. Here are the estimated delivery times according to your country of residence:
Australia: 5-11 business days
Canada: 6-11 business days
UK: 6-11 business days
USA: 7-13 business days
Rest of the World: 10-25 business days
Possible Seasonal Inconveniences
Please note that during peak times and holidays, shipping carriers may experience delays in transit time and tracking updates that are outside our control. If a product is being shipped worldwide, there may be unexpected customs delays, which could increase the overall delivery timeframe.
Order Changes and Accurate Shipping Details
It is the responsibility of the customer to ensure that the shipping details are accurate and complete at the time of checkout. Incomplete or inaccurate shipping details may result in delayed processing or order cancellation. If our system detects address issues, our customer support team will email you to verify your shipping details within 3 business days of your order being placed. If we do not receive a response within this time, we reserve the right to cancel your order.
If you notice an error in your shipping details, please email us at contact@cotevich.com within 24 hours of placing your order. We will do our best to accommodate any changes, but we cannot guarantee that we will be able to make changes after this time.
Delayed Delivery
At Cotevich, we understand the importance of timely delivery and strive to ship out all orders as quickly as possible. However, there may be delays due to circumstances outside of our control, such as severe weather conditions or transportation disruptions. In such cases, we will work with the courier to ensure your package is delivered as soon as possible.
Additionally, unforeseen circumstances like product availability issues, address verification problems, or payment processing delays may affect the processing or shipment of your order. We will notify you as soon as possible if we encounter any issues that may cause a delay.
Please note that Cotevich is not liable for any delays in delivery caused by external factors beyond our control. We cannot guarantee the exact delivery date, but we will always do our best to keep you updated on the status of your order and provide any assistance we can to resolve issues.
Lost or Stolen Packages
We understand it can be frustrating to experience lost or stolen packages. Once we hand over the package to our courier partners, it is out of our control. If your package is lost or stolen, please contact us at contact@cotevich.com, and we will do our best to assist you.
We recommend reaching out to the courier company directly to file a claim. Most courier companies have a claims process for lost or stolen packages and may require additional information from you to complete the process. We will also contact the courier company on your behalf to follow up on the claim and provide updates.
Please note that Cotevich is not responsible for lost or stolen packages during the shipping process, and these fall outside our refund policy. However, we will do everything we can to assist you in resolving the issue. If the package is not found or delivered, we may offer a replacement, depending on the situation.
In some cases, the courier company may be able to locate the package and deliver it to you. However, if the package is not found, we recommend filing a police report.
Shipping Policy Changes
Cotevich reserves the right to modify or update this Shipping Policy at any time without prior notice. It is the customer's responsibility to review the most recent version of the Shipping Policy before making a purchase and using our products.
By purchasing and continuing to use Cotevich products, customers are indicating their acceptance of this Shipping Policy, including any modifications that may be made to it.
We encourage our customers to review this policy periodically to stay informed about any changes or updates that may affect their orders. If you have any questions or concerns about our Shipping Policy, please do not hesitate to contact us.